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FAQ

ORDER

How Do I Make A Purchase

Shopping at VICENTE MILANO is easy. Here you will find everything you want to know about HOW TO SHOP.

What Is The Delivery Cost Of My Order?

Starting from this moment VICENTE MILANO offer free shipping for all EU orders.

Do I Need To Set Up An Account To Place An Order?

You can shop at VICENTE MILANO without creating an account.

However, register with us and you will be able to enjoy the following benefits

  1. Track your orders and review past purchases
  2. Request a return or exchange directly from your account
  3. Save your address and card details so you can shop even quicker next time

How Can I Check My Order Status?

There are several ways to check your order status. If you have an account, you can log in to your account to view your order history. If you don’t have an account you‘ll receive an e-mail with shipping tracking information and shipping service.

How Can I Track The Shipment Of My Package?

Once your order has been processed and shipped you will receive a confirmation email with tracking information. You can track the progress of your shipment by clicking on the tracking link provided in your confirmation email. Please note that it may take up to 24 hours before tracking information is updated on the shipping carriers website.

How Do I Return Or Exchange An Item?

Making a return or exchange is easy. You have 30 days to decide whether to keep your items or return. Here you will find everything you want to know about Returns/Exchanges

Can I Change Or Amend My Order Once It Has Been Placed?

Before your purchases have been prepared for dispatch we can cancel an item, change the size or edit your billing and shipping details.

However, we are unable to combine orders or add pieces to an existing order once it has been placed.

If you need to make any amendments, please contact our Customer Team Care customercare@vicentemilano.com

Can I Cancel My Order?

Yes, as a customer based in the EU, you have the right to cancel your order with us under the Consumer Protection (Distance Selling) Regulations 2000 (DSRs). Alternatively, you may prefer to return or exchange items.

Here you will find everything you want to know about Changes & Cancellations

What Payment Methods VICENTE MILANO Accept And Is It Safe To Use My Credit Card Online?

VICENTE MILANO accepts:

  1. Most major credit cards, debit cards /on the payment page, select the card type you want to use and then enter your card number, expiration date, and, if your card has one, the card security code
  2. PayPal / on the payment page, select PayPal as your method of payment. You will be redirected to PayPal's web site to confirm the financial details of the transaction. Once you confirm your payment via PayPal, you will return to VicenteMilano.com to finish placing your order.

SHIPPING OPTIONS

How Long Does Delivery Take, And How Much Will It Cost?

Starting from this moment VICENTE MILANO offer free shipping for all EU orders.

We aim to deliver all orders within 4-7 working days.

Here you will find everything you want to know about DELIVERY TIME.

Does Vicente Milano Ship To Multiple Addresses?

We are only able to deliver to one address per order. If you would like to send your purchases to multiple addresses, we suggest that you place a separate order for each destination.

Can I Change My Shipping Address After My Order Has Been Dispatched?

Once your order has been dispatched, we are unable to redirect your delivery to another address. To avoid any delays receiving your order, we suggest that you provide a suitable shipping address for the specified delivery times

How Can I Track My Order?

Once your order has been dispatched, you will receive an email containing your air waybill number to track your package.

If you have registered, you can also follow the progress of your delivery by signing into your account and selecting My Account followed by Order Status.

CUSTOMER ACCOUNT

Do I Need To Set Up An Account To Place An Order?

You can shop at VICENTE MILANO without creating an account.

However, register with us and you will be able to enjoy the following benefits

  1. Track your orders and review past purchases
  2. Request a return or exchange directly from your account
  3. Save your address and card details so you can shop even quicker next time

I've Forgotten My Password - What Should I Do?

To re-set your password, follow the 'FORGOTTEN PASSWORD' instructions on the SIGN IN page.

Please note, for security reasons we are unable to send your old password via email.

Is My Personal Information Kept Private?

Please be assured that your personal information is kept private and confidential, and at no point will we share it with a third party. For more information, please read our Privacy Policy in full.

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Komunikat. Strona http://www.vicentemilano.com korzysta z technologii przechowującej i uzyskującej dostęp do informacji na komputerze użytkownika bądź innym urządzeniu podłączonym do sieci (w szczególności z wykorzystaniem plików cookies) dotyczących aktywności użytkownika w Internecie, w celu prezentowania użytkownikowi dopasowanych reklam, oceny niektórych informacji w ramach zautomatyzowanego przetwarzania danych osobowych, czyli profilowania (w sposób uproszczony analizujemy aktywność użytkownika dzięki czemu możemy lepiej dostosować się do określonych, ogólnych grup naszych klientów, nie wpływając jednak istotnie na ich decyzje), analiz rynkowych oraz statystycznych, oraz poprawy jakości prezentowanych informacji. Państwa zgoda wyrażona na korzystanie z tych technologii przez firmę lub podmioty trzecie, w celach związanych ze świadczeniem usług drogą elektroniczną, może w każdym momencie zostać zmodyfikowana lub odwołana w ustawieniach przeglądarki. W zakresie, w jakim uzyskane informacje mogą zostać uznane za dane osobowe, administratorem tychże danych jest firma VICENTE MILANO z siedzibą w Gdyni. Po zapoznaniu się z poniższymi informacjami o plikach cookies, oraz poniższą polityką prywatności, prosimy o potwierdzenie [x] WYRAŻAM ZGODĘ