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Terms And Conditions

Welcome to our Web Site ("VicenteMilano.com"). These General Terms and Conditions of Use (collectively, the "TOS") govern the access to and use of VicenteMilano.com. The access to and use of this Web Site as well as the purchase of products on VicenteMilano.com are based on the assumption that these General Terms and Conditions of Use have been read, understood and accepted by user. This Web Site is managed and maintained by Zuzannę Seremet A.F.N.B. (hereinafter referred to as VICENTE MILANO ® or “we”, “our”), with registered office in Poland at ul. Kaczewska 16/3 , 81476, Gdynia, business register number 222106749, TIN PL5862105260.

Request for further information can be made through our Customer Care Team customercare@vicentemilano.com If you need any assistance, go to the Customer Care area, where you will find information on orders, shipping, refunds and returning products purchased on VicenteMilano.com, a registration form, tips and other general information on the services provided by VicenteMilano.com. Remember that you can always contact us by e-mail at customercare@vicentemilano.com

I. Product Information

We unconditionally guarantees that every item we sell is 100% authentic.
VICENTE MILANO does not sell secondhand products, flawed products or products of lower quality than the corresponding market standards.
Certificate of Authenticity reassures customers that the products they purchase are high quality and authentic.

Merchandise Availability

VICENTE MILANO prides itself in providing exclusive, quality merchandise. Some featured items may be available only in limited quantities or only while supplies last. Once an item is out of stock, VICENTE MILANO will attempt to remove the item promptly from display on VicenteMilano.com. If you are unable to locate a particular item that caught your attention on a previous visit to our website or if you have any questions concerning the availability of a particular item, please contact our Customer Service Team at customercare@vicentemilano.com. VICENTE MILANO will make every effort to fulfill your requests whenever possible.

VICENTE MILANO have made every effort to display as accurately as possible the colors of our products that appear at the Site. However, the particular technical specifications and settings of your computer and its display could affect the accuracy of its display of the colors of products offered on this Site.

Please email customercare@vicentemilano.com for any further assistance with our products.

II. Our Business Policy

  1. VICENTE MILANO offers products for sale on VicenteMilano.com and its e-commerce business services are available exclusively to its end users in the UE, i.e. the "Consumers".
  2. Consumer" shall mean any individual who is acting for purposes which are outside his or her trade, business or profession. If you are not a Consumer, please do not buy any products on VicenteMilano.com
  3. VICENTE MILANO is unable to accept or ship orders placed on our website outside of the UE.
  4. Online Orders can be placed 24 h per day, 7 days a Week
  5. These General Terms and Conditions exclusively regulate the offer, transmission and acceptance of purchase orders relating to products on VicenteMilano.com between the users of VicenteMilano.com and VICENTE MILANO.
  6. In order to make purchases on the Site user will be required to provide his personal details. In particular, user must provide his real name, phone number, e-mail address and other requested information as indicated.

III. Site Content

VicenteMilano.com will make every attempt to ensure that information on this Web Site is accurate, complete and current as it relates to content or product descriptions, pricing, and availability.

1. Intellectual Property Rights

All content included on this Site, such as works, images, pictures, dialogues, music, sounds, videos, documents, drawings, figures, logos, menus, web pages, graphics, colors, schemes, tools, fonts, designs, diagrams, layers, methods, processes, functions and software (collectively, “Content”), is the property of VICENTE MILANO and is protected by national and international copyright and other intellectual property laws. You may not reproduce, publish, distribute, display, modify, create derivative work from, or exploit in any way, in whole or in part, the Content without the prior express written consent of VICENTE MILANO as the case may be.

VICENTE MILANO shall have the exclusive right to authorize or prohibit in their sole discretion any reproduction, publication, distribution, display, modification, creation of derivative work from, or exploitation in any way of, in whole or in part, the Content. VICENTE MILANO shall have the right, at any time, to claim the authorship of any Content posted on this Site and to object to any use, distortion or other modification of such Content.

Any reproduction, publication, distribution, display, modification, creation of derivative work from, or exploitation in any way of, the Content expressly authorized in writing by VICENTE MILANO shall be carried out by user for lawful purposes only and in compliance with all applicable laws.

2. Links to VicenteMilano.com

Please, contact VICENTE MILANO at the following e-mail address: info@vicentemilano.com if you are interested in linking the Home page of VicenteMilano.com and other web pages which can be publicly accessible. You are requested to contact VICENTE MILANO for requesting our consent to linking VicenteMilano.com. VICENTE MILANO grants links to VicenteMilano.com free of charge and on a nonexclusive basis. VICENTE MILANO is entitled to object to certain links to its web site in the event that the applicant who intends to activate links to VicenteMilano.com has, in the past, adopted unfair commercial or business practices which are not generally adopted or accepted by the market operators, or has made unfair competition activities visà-vis VICENTE MILANO or the latter's suppliers, or when VICENTE MILANO fears that such practices or such activities might be adopted by the applicant in the future. In any event, it is forbidden to post deep links (such as deep frames) to VicenteMilano.com or to use unauthorized metatags without VICENTE MILANO consent.

IV. TERMS AND CONDITIONS OF SALE

  1. In order to place an order for the purchase of one or more products on VicenteMilano.com, you must fill out the online order form and send it electronically to VICENTE MILANO, following the relevant instructions.
  2. The order form contains a summary of TOS, information on the main characteristics of each product ordered and corresponding unit price (including all applicable fees and taxes), the type of payment that you may use in order to purchase each product, shipping terms for the purchased products, shipping and delivery costs and the terms and conditions for returning purchased products.
  3. An order shall be deemed to have been submitted when VICENTE MILANO receives your order form electronically and the order information has been verified as correct.
  4. Before submitting your order form for the purchase of products, you will be asked to carefully read the General Terms and Conditions (TOS).
  5. The order form will be filed in our data base for the time required to process your order and as provided by law. You may access your order form by clicking on the section called My Order, in the ‘MY ACCOUNT’ area.
  6. Before submitting the order form, you will be asked to identify and correct possible input errors.
  7. After your order form has been submitted, VICENTE MILANO will process your order.
  8. VICENTE MILANO may not process purchases when there are not sufficient guarantees of solvency, when orders are incomplete or incorrect. In the above cases, VICENTE MILANO shall inform you by e-mail that the contract has not been executed and that VICENTE MILANO has not carried out your purchase order specifying the reasons thereof.
  9. By submitting an order form to and making a contract with VICENTE MILANO, you unconditionally accept and undertake to observe the provisions of TOS and Privacy Policy. Should you not agree with certain provisions of these Terms and Conditions or Privacy Policy, please do not submit your order form for the purchase of products on VicenteMilano.com

V. Personal Data

  1. Everyone has the right to protection of his/her personal data. VICENTE MILANO respects its users' right to be informed regarding the collection of and other operations involving their personal data. In using data that may directly or indirectly identify user personally, VICENTE MILANO will apply a principle of strict necessity. For this reason, VICENTE MILANO have designed VicenteMilano.com in such a way that the use of Consumer’s personal data will be kept to a minimum and will not exceed the purposes for which Consumer’s personal data was collected and/or processed; VICENTE MILANO does not process Consumer’s personal data when VICENTE MILANO can provide Consumer with services through the use of anonymous data (such as marketing research made for improving our services) or by other means which allow VICENTE MILANO to identify Consumer, apart from when it is strictly necessary or upon request by competent public authorities or the police (for example, in case of traffic data or Consumer’s IP address).
    VICENTE MILANO determines the purposes and means for processing Consumer’s personal data, including security measures, as VICENTE MILANO controls VicenteMilano.com users' personal data. This Privacy Policy provides user with all information needed to understand how VICENTE MILANO collects data which may identify VicenteMilano.com’s users. For further information on our Privacy Policy, please contact us at customercare@vicentemilano.com
  2. User’s personal data is collected and processed by VICENTE MILANO for purposes which are strictly connected to the use of the Web Site, its services and to the purchase of products on the Web Site. However, user’s personal data may also be used for other processing operations within the limits of such purposes. In particular, user’s personal data shall be processed for the following purposes:
    1. When user register with our Web Site we collect user’s personal data (for example, user’s personal details, password, e-mail address) through the registration form (My Account) in order to provide user with services in VicenteMilano.com’s reserved access areas and to send user our Newsletter, when specifically requested;
    2. When user execute purchasing procedures for products sold on VicenteMilano.com, we collect user’s personal data (such as personal details, e-mail address, address, Credit Card numbers, bank code, tax code and telephone number) on user’s order form only for the purpose of selling the products ordered by user;
  3. User’s personal data shall not be disclosed to third parties for purposes which are not permitted by law or without user’s explicit consent.
  4. User’s personal data may only be disclosed to third parties when it is necessary for processing an order. For example, user’s personal data is disclosed for the performance of electronic distance payment services using Credit/Debit Card when user purchase a product on VicenteMilano.com. Moreover, user’s data may be disclosed to the police or to judicial authorities, according to law and upon a formal request by such entities.
  5. In all the above circumstances, user’s consent for data processing is not required.
  6. We wish to inform user that VICENTE MILANO shall process its users' personal data for purposes that are strictly connected to the supply of services on VicenteMilano.com, execution of contracts related to the sale and purchase of products on VicenteMilano.com and, after receiving user’s consent, to send user information on new commercial initiatives which are strictly connected to the web site's activities and services.
    VICENTE MILANO shall process user’s personal data for direct marketing purposes, including by e-mail, only after receiving user’s consent. VICENTE MILANO may have access to third parties' personal data which was directly disclosed by their users, for example when a user bought a product to be sent to a friend, when the user paying for the product is different from the recipient of the product, or when a user wishes to recommend to a friend a service of VicenteMilano.com or the sale of a particular product.
    In all of the above cases, please make sure you receive the consent of such individuals before disclosing their personal data to VICENTE MILANO and make sure you inform them about this Privacy Policy; you will be the only person liable in connection with the disclosure of information and data regarding such third parties if they have not provided user with their express consent for it and for any improper and unlawful use of that information. In any event, VICENTE MILANO shall fulfill any obligation to inform third parties required by law and, when necessary, shall request their express consent upon registering in its archives the personal information of the user indicated.
  7. Granting your personal data to VICENTE MILANO (in particular, your personal details, your e-mail address, your address, your Credit/Debit Card numbers and bank code and your telephone number) is necessary for processing your order for the purchase of products on VicenteMilano.com, supplying other services provided on the Web Site upon your request, or when your personal information is needed to fulfill obligations required by law or regulations.
  8. In some circumstances and if required, from time to time we will duly inform you if the personal data you are disclosing VICENTE MILANO is compulsory or optional. We will point out to you whether the disclosure of your data is compulsory or optional by marking with an appropriate symbol (*) the information that is compulsory or data needed for providing the required services on VicenteMilano.com and for the purchase of products on VicenteMilano.com
  9. Failing to provide optional personal data will not imply any obligation or disadvantage to our users.
  10. User is entitled to obtain, at any time, confirmation from VICENTE MILANO as to whether or not data relating to you is being processed, whether the data is not yet registered, and the communication in intelligible form of the data undergoing processing.
  11. User is entitled to receive from VICENTE MILANO information on the source of his/her personal data; the purposes and way of processing his/her personal data; the logic involved in any electronic data processing; details of the data controller and of the data processors; the names of the entities and categories of entities to whom his/her personal data may be disclosed or who may access your personal data, for example, as a data controller or a party so appointed.
  12. User is entitled to obtain at any time from VICENTE MILANO
    1. the updating, adjustment or, when user have an interest in such, the integration of his/her personal data;
    2. the deletion, the transformation into an anonymous form or blocking of his/her personal data (unlawfully processed), including data which does not need to be stored for the purposes for which it was collected and subsequently processed;
    3. the confirmation that the operations under letters a) and b) have been reported (together with the contents of the same) to whom the data was disclosed or disseminated, except when it becomes impossible or if the means used are clearly disproportionate to the right’s protection.
  13. User is entitled to object, in whole or in part:
    1. to the processing of his/her personal data, even if it is related to the purposes for which it was collected;
    2. to the processing of his/her personal data for advertising or direct marketing purposes or in order to carry out marketing research or commercial communications.
  14. User may freely exercise his/her rights at any time, provided that user do so in compliance with applicable laws, by sending his/her request to VICENTE MILANO at the following e-mail address: customercare@vicentemilano.com

VI. Payments

  1. Payment of the product prices and relevant costs for shipping and delivery must be made by using one of the procedures indicated on the order form.
  2. In case of payment by Credit/Debit Card, all details (for example, card number or expiration date) will be sent by encrypted protocol to the City Bank or other banks which provide remote electronic payment services, without third parties having any access thereto whatsoever. Such details will not be used by VICENTE MILANO except for performing the procedure relevant to user’s purchase or issuing refunds in the case of returns in compliance with the exercise of user’s return right or for reporting cases of fraud to the police. The price for the purchase of products, as indicated in the order form, will be charged to user’s current account only when the purchased products are actually shipped.

VII. Shipping Options

  1. Purchases from VICENTE MILANO can currently only be delivered to countries that are part of the European Union (EU).
  2. All orders are shipped Monday through Friday, excluding holidays. Any orders placed on Saturday or Sunday will be shipped the following week.
  3. Delivery Monday to Friday. Receive your purchases in 3-7 working days after your order has been placed
  4. Please make sure that the shipping address is correct as we're unable to redirect orders once they are on their way to you
  5. Our delivery time starts from the moment an order is accepted and includes a 24 hour period where your items will be processed and dispatched by our warehouse. Please note this can take longer during our sale periods when it may take up to 48 hours for shipments to be dispatched
  6. We work closely with our shipping partner to minimize the potential impact of custom delays on our international customers

VIII. WARRANTY SERVICE

  1. VICENTE MILANO warrants that this product, when it is purchased from VICENTE MILANO Online Boutique by a retail customer, will be free from defects in materials and workmanship for a period of two years from the date of purchase by the original retail customer. This warranty is solely for the benefit of the original retail purchaser and may not be assigned.
  2. For retail customer Limited Warranty claims, proof of purchase from VICENTE MILANO Online Boutique is required. If the date of purchase cannot be established we will make a determination based upon on the last production year of the particular model. If you have any questions about the VICENTE MILANO Limited Warranty or procedures for making claims thereunder, please contact VICENTE MILANO at VicenteMilano.com. VICENTE MILANO Warranty Center will determine if a product is covered under this Limited Warranty.
  3. All items are quality controlled and checked for any faults before they are dispatched to customers. Should you receive an item that is not in perfect condition please contact us immediately customercare@vicentemilano.com
  4. Please send all items you wish to return from an order in the same shipment to ensure your return is processed as quickly as possible.
  5. Items should be returned in their original packaging to ensure they are adequately protected in transit.
  6. You may return the goods by any secure means. Our address for all returns is VICENTE MILANO Gdynia 81476 ul. Kaczewska 16/3, POLAND and we request that you contact us at customercare@vicentemilano.com in relation to such returns.
  7. What is Not Covered:
    1. Normal wear and tear,
    2. Mechanical damage, eg tearing, abrasion, scrapes
    3. Damage caused by any personal modifications made.
    4. Damage caused by sizing issues, Please note that gloves need to be adjusted properly, to secure a good fit.
    5. Damage attributed to abuse; misuse, careless handling or maintenance, abnormal chemical cleaning, abrasives,
    6. Discoloration or stains due to improper use, lack of care or negligence
    7. Differences in the structure and color of the leather, folds or wrinkles resulting from the normal wear;
  8. Where possible, will offer to repair faulty items. If you would like to exchange your item, please be aware that we can only replace it for the same product in the same size, subject to availability. You will receive a full refund if the item cannot be repaired or replaced.
  9. Once we receive your return package, your refund will be processed within 5 business days. Please allow another 2 to 4 business days for the credit to post to your credit card account, and an additional 1 to 2 billing cycles for the credit to appear on your billing statement as each bank's processing time varies. Credit will be issued for the original amount that was paid for the merchandise. Refunds will be issued in the original form of payment only.

IX. Exchange/ Return Policy

  1. If you are not completely satisfied with your purchase, please return it to us and we will gladly issue a refund or process an exchange within 30 days of the purchase date.
  2. We request that you contact us at customercare@vicentemilano.com in relation to such exchange/returns.
  3. The product should be returned together with:
    1. the original proof of purchase.
    2. the original packaging
  4. Items must be unworn, unwashed, undamaged and unused with all original tags attached.
  5. VICENTE MILANO not accept C.O.D. shipments.
  6. All exchange requests are subject to availability. By the time your exchange request is received, there is a possibility that the item(s) you requested in exchange may no longer be available. If the item(s) you have requested in exchange for your return are no longer available at the time of processing, a refund will be issued for the returned item(s), and you will be notified via email.
  7. Once VICENTE MILANO receives your return package, your refund will be processed within 5 business days. Please allow another 2 to 4 business days for the credit to post to your credit card account, and an additional 1 to 2 billing cycles for the credit to appear on your billing statement as each bank's processing time varies. Credit will be issued for the original amount that was paid for the merchandise, excluding shipping fees. Refunds will be issued in the original form of payment only.
  8. Final Sale
    Any items purchased in the FINAL SALE categories cannot be returned or exchanged to our online store or any store locations. The "Final Sale" categories are select styles with reduced prices which cannot be returned or exchanged.

Any Questions? Learn the answers to Frequently Asked Questions.
If you still can't find an answer to your question, our Customer Care Team will help you - simply email customercare@vicentemilano.com for advice.

X. Changes & Cancellations

  1. If you are a customer based in the EU, you have the right to cancel your order with us under the Consumer Protection (Distance Selling) Regulations 2000 (DSRs). Alternatively, you may prefer to return or exchange items.
  2. Our goal is to provide the fastest possible service by processing orders within one business day of receipt. We will try our best to accommodate your order cancellation or adjustment request if your order has not already been processed. However, once an order has entered the shipping process, we will not be able to make any changes or cancellations. If you are interested in purchasing a different item or the same item in a different size and/or color, we suggest that you place a new order to ensure that you will receive the item while it is still available. Please refuse the original order at the time of delivery and send the original order or item back to us.
  3. We request that you contact us at customercare@vicentemilano.com in relation to such changes or cancellations.
  4. Once VICENTE MILANO receives your return package, your refund will be processed within 5 business days. Please allow another 2 to 4 business days for the credit to post to your credit card account, and an additional 1 to 2 billing cycles for the credit to appear on your billing statement as each bank's processing time varies. Credit will be issued for the original amount that was paid for the merchandise, excluding shipping fees. Refunds will be issued in the original form of payment only.

XI. Governing Law

These General Terms and Conditions of Use are governed by Polish law.

Formularz Zwrotu / Wymiany

Formularz reklamacji

Komunikat. Strona http://www.vicentemilano.com korzysta z technologii przechowującej i uzyskującej dostęp do informacji na komputerze użytkownika bądź innym urządzeniu podłączonym do sieci (w szczególności z wykorzystaniem plików cookies) dotyczących aktywności użytkownika w Internecie, w celu prezentowania użytkownikowi dopasowanych reklam, oceny niektórych informacji w ramach zautomatyzowanego przetwarzania danych osobowych, czyli profilowania (w sposób uproszczony analizujemy aktywność użytkownika dzięki czemu możemy lepiej dostosować się do określonych, ogólnych grup naszych klientów, nie wpływając jednak istotnie na ich decyzje), analiz rynkowych oraz statystycznych, oraz poprawy jakości prezentowanych informacji. Państwa zgoda wyrażona na korzystanie z tych technologii przez firmę lub podmioty trzecie, w celach związanych ze świadczeniem usług drogą elektroniczną, może w każdym momencie zostać zmodyfikowana lub odwołana w ustawieniach przeglądarki. W zakresie, w jakim uzyskane informacje mogą zostać uznane za dane osobowe, administratorem tychże danych jest firma VICENTE MILANO z siedzibą w Gdyni. Po zapoznaniu się z poniższymi informacjami o plikach cookies, oraz poniższą polityką prywatności, prosimy o potwierdzenie [x] WYRAŻAM ZGODĘ